Shipping and Customer Service
All orders are usually shipped within 1 to 2 business days. We ship in plain brown boxes with just a shipping label. Packages are shipped by Canada Post or UPS. Regretfully, we are unable to guarantee time of delivery to rural route addresses. Some products have a longer shipping time based on availability.
We must emphasize that due to the intimate nature of our products, we do not accept returns and do not offer full refunds of our products. All of our products are checked for defects before shipment. However, if for some reason your product is not working upon receipt, we will give you credit provided that the product has not been used. Used products will not be accepted for credit.
After the sale, defective items may be returned to the manufacturer by the consumer up to 30 days from date of purchase for a warranty replacement. Additional warranty cards are available on request.